We know how valuable your jewellery is, and we won’t take any risks collecting and delivering it. Unlike other restringing or rethreading companies, we offer extreme secure delivery to and from our location in Birmingham using armoured vehicles. Items are kept in our secure safe overnight with full alarm system. If you’re local to Birmingham, you can always pop it into us and collect. We offer a 7 working day turn around.
A: All items will be insured and it is under our discretion which compensation level is used due to the value of each item enclosed in the parcel. If you require a certain level of compensation, please state so when contacting us. We use special delivery levels 1, 2 and 3 for insurance purposes. Level 1 insures up to £500. Level 2 insures up to £1000 and level 3 insures up to £2500.
We do not post Recorded Delivery. The compensation level on recorded post is a maximum of £30 which usually does not cover the cost of the enclosed item and carries no insurance cover for jewellery.
A: All parcels sent should have a compliment slip enclosed which states all your information – name, address, telephone number, email etc. On the packet, please write the instruction for the job clearly. We suggest all pearls and beads are counted by yourself and written on the packet or compliment slip. We photograph each item that is sent to us in its original condition on the day of arrival. We will call and take secure payment over the phone before returning your repaired jewellery.
Our service is prompt and reliable and each item is restrung to a very high standard. Contact us for more information!