All repaired work is covered by a 6 months guarantee apart from elasticated bracelets. We require proof of date of repair if your jewellery has broken within the 6 month guarantee. All items are returned by special delivery post due to the compensation levels i.e. next day £500/£1000/£2500. It is under our discretion which compensation level is used due to the value of each item enclosed in the parcel, if you require a certain level of compensation please state clearly on your information. We do not post Recorded Delivery. The compensation level on recorded post is a maximum of £30 which usually does not cover the cost of the enclosed item. Our estimated turnaround time is 7 WORKING days but we always try and aim for before this unless it is during busy periods.