All parcels sent should have a compliment slip enclosed which states all your information – name, address, telephone number, email etc. On the packet, please write the instruction for the job clearly. We suggest all pearls and beads are counted by yourself and written on the packet or compliment slip. We photograph each item that is sent to us in its original condition on the day of arrival. We will call and take secure payment over the phone before returning your repaired jewellery.

Our service is prompt and reliable and each item is restrung to a very high standard. Contact us for more information!