Postage Costs
We know how valuable your jewellery is, and we won’t take any risks collecting and delivering it. Unlike other restringing or rethreading companies, we offer extreme secure delivery to and from our location in Birmingham using armoured vehicles. Items are kept in our secure safe overnight with full alarm system. If you’re local to Birmingham, you can always pop it into us and collect. We offer a 7 working day turn around.
01 WHAT LEVEL OF INSURANCE DO YOU OFFER?
All items will be insured, and it is under our discretion which compensation level is used due to the value of each item enclosed in the parcel. If you require a certain level of compensation, please state so when contacting us. We use special delivery levels 1, 2 and 3 for insurance purposes. Level 1 insures up to £750, Level 2 insures up to £1000 and level 3 insures up to £2500.
We do not post Recorded Delivery. The compensation level on recorded post is a maximum of £50 which usually does not cover the cost of the enclosed item and carries no insurance cover for jewellery.
02 WHAT SHOULD I INCLUDE WHEN POSTING?
All parcels sent should have a compliment slip enclosed which states all your information – name, address, telephone number, email etc. On the packet, please write the instruction for the job clearly. We suggest all pearls and beads are counted by yourself and written on the packet or compliment slip. We photograph each item that is sent to us in its original condition on the day of arrival. We will call and take secure payment over the phone before returning your repaired jewellery.
Our service is prompt and reliable and each item is restrung to a very high standard. Contact us for more information!
Our service is prompt and reliable and each item is restrung to a very high standard. Contact us for more information!
postage conditions
Royal Mail Claims
To claim for damage or loss on postal insured service. The COMPANY requires written notification via email from the CUSTOMER to initiate a claim against Royal Mail. Proof of value, such as a sales receipt or a qualified valuation document, will be requested by Royal Mail. If the CUSTOMER is unable to provide these details to the COMPANY, the claim cannot proceed and will be rejected.
Royal Mail compensate based on the ACTAUL loss, where evidence of posting and value are provided. Please keep all receipts from the post office as these are required in the event of a claim.
The COMPANY insures what is in the building NOT when it has left the building and is in the insured service of Royal Mail.
To claim for damage or loss on postal insured service. The COMPANY requires written notification via email from the CUSTOMER to initiate a claim against Royal Mail. Proof of value, such as a sales receipt or a qualified valuation document, will be requested by Royal Mail. If the CUSTOMER is unable to provide these details to the COMPANY, the claim cannot proceed and will be rejected.
Royal Mail compensate based on the ACTAUL loss, where evidence of posting and value are provided. Please keep all receipts from the post office as these are required in the event of a claim.
The COMPANY insures what is in the building NOT when it has left the building and is in the insured service of Royal Mail.